FAQ

FREQUENTLY ASKED QUESTIONS

IS IT POSIBLE TO COMBINE THE 20€ VIALS KIT VOUCHERS WITH OTHERS?
No, it is not posible. Every discount code is valid for one single order only.
WHICH PAYMENT METHODS ARE ACCEPTED?
We accept VISA, Mastercard, American Express, Discover, Maestro and all the main credit card circuits, Google Pay and Apple Pay.
WHICH ARE YOUR SHIPPING METHODS?
All our orders are shipped via tracked parcel shipping services offered by FEDEX, UPS, BRT and DHL. For more details about our shipping conditions please visit our Payment and Shipping page.
WHICH IS THE STATUS OF MY ORDER?
All the orders received and paid by 12pm will be processed the same day, otherwise they will be processed the next working day. Once your order has been shipped, you will receive an e-mail with the tracking information. You can check the status of your order in your reserved area by clicking on this link.
DO YOU ACCEPT RETURNS?
  • We accept full or partial returns within 14 days of delivery, the shipping costs are charged to the customer.
  • The return procedure can be done by writing an e-mail to contacts@bois1920.it with your name, order number, e-mail used to place the order, pictures of the product and reason why you wish to return it.
  • Please note that all items must be returned unused, with their authentic labels, wrapped in cellophane and in their original and unopened box.
  • If the returned goods are not as described above we may not accept your return request.
  • Your right to return goods does not apply to goods made upon your specification, or which have been clearly customized, or which by their nature cannot be shipped back or are liable to deteriorate or expire rapidly, or which are not suitable for return as a matter of health protection or hygiene if they have been opened after delivery.
  • All sales of creams and vials are final and we cannot accept returns.
  • Personalized products (like as vial kits or 18ml kits) cannot be accepted for return, unless there is a manufacturing error or product defect.
HOW CAN I CONTACT CUSTOMER CARE?
We are always available at contacts@bois1920.it